There are several reasons why your balance might not be increasing even though you are receiving SMS from us:

  1. Money SMS is not running in the background when the SMS is received
  2. You have no internet connection within 1h after the SMS is received
  3. Money SMS is running on a different device than where the SMS is being received
  4. The SMS you received was not sent by our app

If none of the above helps resolve your issue, please click on the "No" response below and add a short description of your problem - our support will then get in touch with you. 

Also, please make a screenshot of the SMS for which you were not rewarded to help our support investigate your case further and find a solution.